Some patients are eligible for a discounted rate and are bulk-billed for each visit. These patients include:

• Aged Pensioners
• Health Care Card Holders
• Children under 16 years of age

• When clinically indicated, patients are referred to a range of specialist services in Port Augusta and Whyalla.
• Patients can be referred to Adelaide for more specific specialist services or at the request of individual patients.
• A referral letter must be picked up from the surgery and taken to the specialist appointment.
• PATS (Patient Assistance Transport Service) forms are available to help with the cost of specialist appointments in Adelaide and Whyalla.

Waiting times are occasionally unavoidable due to emergency cases. In order to avoid unnecessary delays, patients are requested to:
• Ask for a long consult for a medical examination/report or complicated problems.
• Ask for multiple appointments if more than 1 person requires seeing the doctor.
• Minimise telephone interruptions by indicating to the receptionist the brief reason for wanting to speak to the doctor. The doctor will only take emergency calls. Others will be returned at a later time.

Home visits are available following discussion with staff and doctor to ascertain the necessity for it.  This service is generally reserved for those people who are house bound due to age or lack of mobility or who are seriously or terminally ill.  Patients in Flinders House for the Aged are visited on a weekly basis.

Should there be any complaints about our doctors, it can be directed to Medical Board of Australia, Phone: 1300 419 415 or the Health & Community Services Complaints Commissioner Ph: 1800 232 007

The practice also welcomes constructive comments from patients and visitors on ways of improving the practice and service to the community.  A regular patient survey is conducted to gauge your opinion about our services.